About
Dedicated and results-oriented Virtual Assistant with a strong background in hospitality management and customer service, leveraging exceptional communication and organizational skills to drive operational efficiency and client satisfaction. Proven ability to streamline administrative processes, manage complex schedules, and handle financial operations, consistently delivering high-impact support for diverse professional needs. Eager to apply a meticulous approach and adaptable skillset to optimize virtual office environments and enhance productivity.
Work
Metro Tavern Hotel & Lounge
|Hotel/Account Manager
Osun, Nigeria
→
Summary
Spearheaded hotel operations and financial management, consistently enhancing guest satisfaction and fiscal integrity through efficient administrative oversight.
Highlights
Optimized daily hotel operations, leading to improved guest satisfaction scores and streamlined service delivery across all departments.
Managed comprehensive accounts receivable and payable functions, ensuring timely financial transactions and maintaining accurate fiscal records.
Implemented operational efficiencies that contributed to enhanced overall hotel performance and effective resource utilization.
The Royal Victoria Hotel
|Receptionist/Customer Care Support
Osun, Nigeria
→
Summary
Directed front desk operations and delivered exceptional customer service, fostering positive guest experiences and efficient administrative processes.
Highlights
Orchestrated seamless front desk operations, efficiently managing guest check-ins, check-outs, and inquiries to maintain high service standards.
Provided outstanding customer service, resolving guest issues promptly and professionally to ensure a positive experience for all patrons.
Utilized strong communication skills to enhance guest interactions and uphold a professional image, contributing to positive hotel reputation.
Freelance
|Event Usher
Nigeria
→
Summary
Facilitated smooth event execution and positive attendee experiences through effective crowd management and information dissemination across various events.
Highlights
Managed crowd flow and provided crucial event information for multiple events, ensuring attendee safety and satisfaction.
Maintained a positive and helpful demeanor, enhancing the overall experience for hundreds of event attendees.
Collaborated effectively with event organizers to ensure seamless operations and adherence to event protocols.
Education
Osun State University
→
B.A.
English and International Studies
Grade: Second Class Honors (Lower Division)
Acheivers Comprehensive High School
→
High School Diploma
Grade: West African Examination Certificate (WAEC)
Languages
English
Fluent
Yoruba
Fluent
Spanish
Basic
Skills
Organizational Skills
File Management, Record Keeping, Process Improvement, Administrative Support.
Office Administration
Office Support, Document Preparation, Front Desk Operations.
Adaptability and Flexibility
Change Management, Problem Solving, Resourcefulness.
Attention to Detail
Accuracy, Data Entry, Proofreading, Quality Assurance.
Multitasking
Priority Management, Project Management, Task Management..
Calendar Management
Appointment Scheduling, Google and Outlook Calendar, Time Management..
Communication Skills
Interpersonal Skills, Stakeholder Communication, Verbal & Written Communication..
Customer Service
Client Relations, Conflict Resolution, Customer Satisfaction, Guest Relations..
Financial Administration
Account Receiveable, Accounting Payable, Bookkeeping Basics, Invoicing..
Inbox Management
Correspondence, Email Filtering, Email Management, Gmail, Outlook..
Microsoft Office Suite
Excel, Outlook, PowerPoint, Word..
Interests
Fitness
Music
Travelling
Reading and Writing
Volunteering
Volunteer
Executives Helping Initiative (EHI)
|HR Personnel
References
Mr. Olufemi Olukanni
MD/CEO Metro Tavern Hotel & Lounge 09127559830